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Help


Where to Go for Help

Find out where to go to fix your computer problems.

Information Systems and Technology
The following resources are available to you through Information Services and Technology for computing help: http://ist.mit.edu

OLC
OLCs are the athena consultants who will be happy and willing to answer all of your athena questions. You can contact them by typing olc at the athena prompt or calling 617-253-4435.

Residential Computing Consultants
Residential Computing Consultants are eager to help you solve your network problems in the dorm. Just find an Internet-capable computer (hint: our athena cluster) and fill out a ticket at http://rcc.mit.edu/.

Athena User Accounts
The friendly folks in Athena User Accounts will help you with your kerberos account, password problems, mailing lists, and athena lockers.

Student Information Processing Board (SIPB)
The Student Information Processing Board is a student group dedicated to computing on campus. They often provide computing help at their office on the fifth floor of the student center. They also offer cutting edge technology at stuff.mit.edu and scripts.mit.edu.

3DOWN
If you think something major is wrong on campus, check http://is3down.mit.edu/. It’s occasionally updated.

Computing Help Desk
The MIT Computing Help Desk is available is available to answer your Macintosh and Windows via phone at 617-253-1101 M-F 8am-6pm, via email at helpdesk@mit.edu, and in person in E17-110 M-F 9am-5pm. Come visit us.